This Privacy Policy explains how ECO GREEN UPGRADES LTD ("we", "us", "our") collects, uses and protects your personal information when you use this website and apply for a government-backed ECO4 boiler grant.
ECO GREEN UPGRADES LTD, a private limited company registered in England and Wales.
Company number: 12927809 (view our entry on the Companies House register).
Registered office: Regus, 960 Capability Green, Luton, England, LU1 3PE.
We are the data controller responsible for your personal data.
1. Information we collect
When you complete our eligibility form we collect the information you provide, which may include:
- Your name, email address and telephone number
- Your house name or number and postcode
- Confirmation that you are a homeowner
- The benefits you receive
- Your current heating type and boiler details
We may also collect limited technical data (such as your IP address and browser type) automatically through cookies and similar technologies.
2. How we use your information
- To assess whether you qualify for the ECO4 scheme and other energy efficiency grants
- To contact you by telephone, email or electronic message about your application
- To arrange a property survey and, where eligible, the installation of your new boiler
- To pass your details to accredited installers and scheme funding partners who deliver the work
- To meet our legal and regulatory obligations
3. Legal basis for processing
We process your personal data on the basis of your consent, which you give by submitting the form, and where relevant our legitimate interest in providing the grant service you have requested. You can withdraw consent at any time by contacting us.
4. Who we share your data with
To deliver your free boiler grant we may share your details with accredited ECO4 installers, energy companies and funding partners involved in the scheme. We do not sell your personal data, and we do not share it for unrelated third party marketing.
5. How long we keep your data
We keep your personal data only for as long as necessary to process your application, deliver the service and comply with our legal obligations, after which it is securely deleted.
6. Your rights
Under the UK GDPR and the Data Protection Act 2018 you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise these rights please call us on 01582 201133. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
This website uses cookies to help it function and to understand how visitors use it. You can control or delete cookies through your browser settings.
8. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.
10. Contact us
For any questions about this policy or your data, call us on 01582 201133 or write to us at Regus, 960 Capability Green, Luton, England, LU1 3PE.